Refund Policy

1. Introduction

This Refund Policy (“Policy”) explains how refunds are handled at Aggarly (“we,” “us,” or “our”), the aggregator platform for short-term rentals. Our aim is to ensure a transparent, user-friendly experience for Hosts, Guests, and Service Providers. By using Aggarly, you agree to this Policy, which is governed by United Arab Emirates (“UAE”) law.

2. Coverage & Scope

This Policy applies to all bookings processed through the Aggarly platform. It outlines how refunds are determined for guests, as well as how fees and commissions are handled in the event of cancellations or disputes.

3. Refund Eligibility

• Guest-Initiated Cancellations: If a guest cancels before the allowable cancellation window set by the Host’s policy, they may be entitled to a full or partial refund.
• Host-Related Issues: In cases where the property is significantly misrepresented or unavailable, guests may qualify for a refund, subject to review by Aggarly.
• Service Provider Interruptions: If essential services (e.g. cleaning, plumbing) are not fulfilled, partial refunds may be considered based on documented evidence.

4. Timeframes for Refunds

Approved refunds are typically processed within 7-14 business days, depending on the payment method. Please note that financial institutions may impose additional delays beyond Aggarly’s control.

5. Non-Refundable Fees

Certain fees may remain non-refundable, even if a booking is cancelled:

• Aggarly & Channel Fees: If a guest cancels outside of the full-refund window or if a stay is partially completed, the 5% Aggarly fee + 15% channel commission may still apply.
• Service Provider Costs: For pre-booked services (e.g. cleaning, maintenance) that have already commenced or been scheduled.

6. Partial Refunds

Under certain circumstances—such as a guest’s early checkout or partial stay—Aggarly may facilitate a partial refund. The exact amount depends on the Host’s cancellation policy and any documented issues that may have arisen during the stay.

7. Dispute Resolution

If a guest and host cannot reach an amicable solution, Aggarly’s support team will review the case. We may request documentation (photos, chat logs, etc.) to determine whether a refund is warranted. Aggarly’s decision in such disputes is final and binding to the extent permissible under UAE law.

8. UAE Law & Jurisdiction

This Policy is governed by the laws of the United Arab Emirates. Any dispute, claim, or controversy arising out of or in connection with refunds shall be subject to the exclusive jurisdiction of the courts of the UAE.

9. Changes to This Policy

Aggarly reserves the right to modify or update this Refund Policy from time to time. Material changes will be communicated on our website or via email. Continued use of the Aggarly platform after updates signifies acceptance of the revised Policy.

10. Contact Us

For any questions about this Refund Policy or to request a refund, please contact Aggarly’s support team at info@aggarly.com. We will respond promptly, in line with UAE regulations and international best practices.